Shipping policy

Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with The Mug Atelier.

We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During sales, festivals, or periods of high demand, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 4–8 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier service availability.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer free shipping on selected products or promotional campaigns from time to time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking details (where available).

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Natural disasters

  • Government restrictions

  • Other unforeseen events

We appreciate your patience in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before placing your order.

The Mug Atelier is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at bahnijitb@gmail.com.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the outer packaging

We will review the issue and provide an appropriate resolution.

Lost Shipments

If your order appears to be lost in transit, please contact us.

We will work with our shipping partner to investigate and keep you informed throughout the process.

Contact Us

For any shipping-related questions, please contact us:

The Mug Atelier

Email: bahnijitb@gmail.com

Phone: +91 88224 49500