Terms of service

Terms of Service

Last Updated: July 21, 2026

OVERVIEW

Welcome to The Mug Atelier. Throughout these Terms of Service, the terms "we", "us", and "our" refer to The Mug Atelier.

The Mug Atelier operates this website and online store, including all related information, content, products, features, tools and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide our products and services to you.

By visiting our website, browsing our products, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

SECTION 1 - ELIGIBILITY

By using our Services, you confirm that:

You are at least 18 years old or the age of majority in your jurisdiction.
All information you provide is accurate and complete.
You have the legal authority to enter into these Terms.

You are responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account.

SECTION 2 - PRODUCTS

We strive to display our products as accurately as possible.

However:

Product colors may vary depending on your device screen.
Slight variations in print placement, color, or finish may occur due to the production process.
Product images are for illustrative purposes.

We reserve the right to discontinue products or limit quantities at any time without prior notice.

SECTION 3 - ORDERS

By placing an order, you make an offer to purchase our products.

We reserve the right to:

Accept or reject any order
Cancel orders suspected of fraud
Limit quantities purchased
Correct pricing errors

Orders are considered accepted only after payment has been successfully processed.

Because many of our products are made to order, cancellations may not be possible once production has begun.

Please review your order carefully before completing checkout.

SECTION 4 - PRICING & PAYMENT

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes and shipping charges will be displayed during checkout.

By placing an order, you authorize us to charge your selected payment method.

SECTION 5 - SHIPPING & DELIVERY

Estimated delivery times are provided for convenience only.

Delivery delays caused by:

Courier partners
Weather conditions
Public holidays
Customs
Events beyond our control

are not our responsibility.

Ownership and risk of loss transfer to you once the order has been handed over to the shipping carrier.

SECTION 6 - RETURNS & REFUNDS

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

SECTION 7 - INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

Logos
Product images
Product designs
Graphics
Text
Icons
Website layout
Branding

is the property of The Mug Atelier or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify or commercially exploit any content without our prior written permission.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

Your use of such tools is entirely at your own risk and subject to the respective third-party terms.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, policies or practices of those websites.

Accessing third-party websites is entirely at your own risk.

SECTION 10 - SHOPIFY

Our online store is powered by Shopify.

However, all purchases are made directly with The Mug Atelier.

Shopify is not responsible for any products, customer service, refunds or transactions between you and The Mug Atelier.

SECTION 11 - PRIVACY

Your use of our Services is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

SECTION 12 - CUSTOMER FEEDBACK

If you submit reviews, comments, suggestions or other feedback, you grant The Mug Atelier the right to use, reproduce and publish such feedback for marketing or business purposes without compensation.

You confirm that your feedback does not violate the rights of any third party.

SECTION 13 - ERRORS

We reserve the right to correct:

Pricing errors
Product descriptions
Availability
Images
Typographical mistakes

at any time without prior notice, including after an order has been placed.

SECTION 14 - PROHIBITED USES

You agree not to:

Use our website for unlawful purposes
Attempt to hack or interfere with the website
Upload malicious software
Copy website content without permission
Misrepresent your identity
Engage in fraudulent activity

Violation of these Terms may result in termination of your access.

SECTION 15 - TERMINATION

We reserve the right to suspend or terminate access to our Services if you violate these Terms or engage in fraudulent or unlawful activities.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our Services and products are provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, we make no warranties regarding uninterrupted access, accuracy or fitness for a particular purpose except where required under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Mug Atelier shall not be liable for indirect, incidental, special or consequential damages arising from the use of our Services or products.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless The Mug Atelier and its affiliates from any claims, liabilities, damages or expenses arising from your breach of these Terms or misuse of our Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 20 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the entire agreement between you and The Mug Atelier regarding your use of our Services.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the competent courts located in Kokrajhar, Assam, India.